TY  - BOOK
T1  - Total quality service how organizations use it to create a competitive advantage
A1  - Brown, Stanley A. 1946-
LA  - English
PP  - Scarborough, Ont.
PB  - Prentice Hall Canada
YR  - 1992
UL  - https://ds.mainlib.upd.edu.ph/Record/UP-99796217602952007
OP  - 258
CN  - HF 5415.5 B76
SN  - 013923392X
KW  - Service industries : Quality control.
ER  -