TY - BOOK T1 - Banishing bureaucracy the five strategies for reinventing government A1 - Osborne, David (David E.) A2 - Plastrik, Peter LA - English PP - Reading, Mass. PB - Addison Wesley Pub. YR - 1991 UL - https://ds.mainlib.upd.edu.ph/Record/UP-99796217607029312 OP - 397 NO - Includes bibliographical references and index. CN - JK 421 O72 SN - 0201626322 KW - Administrative agencies : United States. KW - Bureaucracy : United States. KW - Customer relations : United States. KW - Entrepreneurship : United States. KW - Government productivity : United States. ER -