TY  - BOOK
T1  - Difficult conversations how to discuss what matters most
A1  - Stone, Douglas
A2  - Heen, Sheila
A2  - Patton, Bruce
LA  - English
PP  - New York
PB  - Penguin Group
YR  - 1999
UL  - https://ds.mainlib.upd.edu.ph/Record/UP-99796217607122529
OP  - 250
CN  - BF 637 C45 S78
SN  - 0670883395
KW  - Interpersonal communication.
KW  - Interpersonal communication : Case studies.
ER  -