Showing 1 - 14 results of 14 for search '', query time: 0.09s Refine Results
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    Empowerment HR strategies for service excellence by Lashley, Conrad

    Published 2001
    Book
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    Guide to TQM in service industries

    Published 1996
    Book
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    Managing service quality

    Published 1995
    Book
  8. 8

    Quality of service making it really work by Edvardsson, Bo 1952-

    Published 1994
    Book
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    Deming's 14 points applied to services by Rosander, Arlyn C.

    Published 1991
    Book
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