Showing 1 - 2 results of 2 for search 'Keiningham, Timothy L.', query time: 0.02s Refine Results
  1. 1

    The customer delight principle exceeding customers' expectations for bottom-line success by Keiningham, Timothy L.

    Published 2001
    Book

    The customer delight principle exceeding customers' expectations for bottom-line success
  2. 2

    Service marketing by Rust, Roland T.

    Published 1996
    Book

    Service marketing

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