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    Designing better services a strategic approach from design to evaluation by Foglieni, Francesca, Villari, Beatric, Maffei, Stefano 1966-

    Published 2018
    Available for University of the Philippines System via SpringerLink. Click here to access
    Also available remotely for University of the Philippines System via SpringerLink. Click here to access thru EZproxy
    Electronic Resource


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