The effects of service quality on customer satisfaction and loyalty of online food delivery services using a Modified SERVQUAL Scale a case study of Tacloban City

The effects of service quality on customer satisfaction and loyalty of online food delivery services using a Modified SERVQUAL Scale a case study of Tacloban City

This study analyzed the influence of service quality on the customer satisfaction and loyalty of online food delivery platforms operating in Tacloban City. The OFD-SERV scale (Cheng et al., 2021) was used to examine the similarities and differences between the expectations and perceptions of custome...

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Bibliographic Details
Main Authors: Tajo, Deniel Jeffrey I. (Author), Turija, Maebyl U. (Author), Yaokasin, Jym Joshner Y. (Author)
Other Authors: Dacuyan, Flordeliz B. (adviser.)
Format: Thesis
Language:English
Published: 2022