Cita APA (7th ed.)

Koehler, J. W., & Pankowski, J. M. (1996). Quality government: Designing, developing, and implementing TQM. St. Lucie Press.

Cita Chicago (17th ed.)

Koehler, Jerry W., i Joseph M. Pankowski. Quality Government: Designing, Developing, and Implementing TQM. Delray Beach, FL: St. Lucie Press, 1996.

Cita MLA (9th ed.)

Koehler, Jerry W., i Joseph M. Pankowski. Quality Government: Designing, Developing, and Implementing TQM. St. Lucie Press, 1996.