Koehler, J. W., & Pankowski, J. M. (1996). Quality government: Designing, developing, and implementing TQM. St. Lucie Press.
Style de citation Chicago (17e éd.)Koehler, Jerry W., et Joseph M. Pankowski. Quality Government: Designing, Developing, and Implementing TQM. Delray Beach, FL: St. Lucie Press, 1996.
Style de citation MLA (9e éd.)Koehler, Jerry W., et Joseph M. Pankowski. Quality Government: Designing, Developing, and Implementing TQM. St. Lucie Press, 1996.
Attention : ces citations peuvent ne pas être correctes à 100%.