Koehler, J. W., & Pankowski, J. M. (1996). Quality government: Designing, developing, and implementing TQM. St. Lucie Press.
Lua i Stíl Chicago (17ú heag.)Koehler, Jerry W., agus Joseph M. Pankowski. Quality Government: Designing, Developing, and Implementing TQM. Delray Beach, FL: St. Lucie Press, 1996.
Lua MLA (9ú heag.)Koehler, Jerry W., agus Joseph M. Pankowski. Quality Government: Designing, Developing, and Implementing TQM. St. Lucie Press, 1996.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.