Koehler, J. W., & Pankowski, J. M. (1996). Quality government: Designing, developing, and implementing TQM. St. Lucie Press.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रKoehler, Jerry W., और Joseph M. Pankowski. Quality Government: Designing, Developing, and Implementing TQM. Delray Beach, FL: St. Lucie Press, 1996.
एमएलए (9वां संस्करण) प्रशस्ति पत्रKoehler, Jerry W., और Joseph M. Pankowski. Quality Government: Designing, Developing, and Implementing TQM. St. Lucie Press, 1996.
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