Customer knowledge management people, processes, and technology

Bibliographic Details
Main Author:	Al-Shammari, Minwir 1962-
Format:	Electronic Resource
Language:	English
Published:	Hershey, PA Information Science Reference c2009.
Subjects:	Customer relations. Relationship marketing. Electronic books.
Online Access:	Available for University of the Philippines Diliman College of Engineering via Gale Virtual Reference Library. Click here to access Also available remotely for University of the Philippines Diliman College of Engineering via Gale Virtual Reference Library. Click here to access thru EZproxy