APA (7th ed.) Citation

Bordoloi, S., Fitzsimmons, J. A., & Fitzsimmons, M. J. (2019). Service management: Operations, strategy, information technology (Ninth Edition.). McGraw-Hill Education.

Chicago Style (17th ed.) Citation

Bordoloi, Sanjeev, James A. Fitzsimmons, and Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. Ninth Edition. Dubuque: McGraw-Hill Education, 2019.

MLA (9th ed.) Citation

Bordoloi, Sanjeev, et al. Service Management: Operations, Strategy, Information Technology. Ninth Edition. McGraw-Hill Education, 2019.