(C)Sindak an exploratory study on the impact of Sindak on the customer service styles of BeautyMNL's customer service agents
This study discusses how sindak influences the servicing behavior of BeautyMNL's customer service agents during customer service interactions. BeautyMNL is a local e-commerce company that conducts their customer service digitally. For this research, six customer service agents shared their ex...
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| Format: | Thesis |
| Language: | English |
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Quezon City
College of Arts and Letters, University of the Philippines Diliman
2019.
Quezon City 2019. |