The organizational influence of LGBT community in a call center agency by Cabigting, Rafeliza F., Fajardo, Ricianne F., Jacinto, Deccemae Jade V.

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An economic case study on the call centers in Baguio City by Delica, Aireen R., Lampaza, Dionise Alfred G.

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Transition and work performance of persons with disability in the contact center industry by Ravelo, James L. II

Let's talk BPO (business process outsourcing) : a professional's guide to working in Philippine call center and other secrets to success, from English to how-to's to health and we...

Developing world class operations in a local bank an industry analysis and benchmarking study on contact center operations by Matanguihan, Charisse Derecho

Development of Amex (American Express) request e-tool by Villaflor, Mary Anne Cristal D.

International expansion of locally-owned call center company a strategic prospective through scenario building by Pilarta, Angela Veranga

Deconstructing emotional labor by Hechanova, Ma. Regina M.

Home management challenges and strategies of single mothers working in call centers in the Greater Manila Area by Cruz, Anna Francesca C.

Proud callboy by Manzano, Hazel