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How companies win profiting from demand-driven business models no matter what business you're in par Kash, Rick, Calhoun, David

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This was first heard live on air at DZUP 1602 AM. Podcast uploaded at iskwiki. Click to listen

Delivering satisfaction and service quality a customer-based approach for libraries par Hernon, Peter

Customer satisfaction in ISO 9001 certified and non-ISO 9001 certified Higher Education Institution (HEI) libraries in Central Luzon par Tongol, Reyma R.

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Market-driven management using the new marketing concept to create a customer-oriented company par Webster, Frederick E.

Customer satisfaction the other half of your job par Scott, Dru

Measuring customer satisfaction par Gerson, Richard F.

Competing on value bridging the gap between brand and customer value par Knox, Simon

Customer service carrer success through customer satisfaction par Timm, Paul R.

Managing retail consumption par Davies, Barry J.