Leading the Malcolm Baldrige way how world-class leaders align their organizations to deliver exceptional results by Kendall, Kay, Bodinson, Glenn

Available for University of the Philippines Diliman via McGraw-Hill Access Engineering. Click here to access
Also available remotely for University of the Philippines Diliman via McGraw-Hill Access Engineering. Click here to access thru EZproxy

Total quality service a simplified approach to using the Baldrige Award criteria by Kessler, Sheila

Total quality management strategies and techniques proven at today's most successful companies by George, Stephen