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Effective telephoning
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Comfort, Jeremy
Published 1996
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Winning by telephone telephone effectiveness for business professionals and consumers
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Goodman, Gary S.
Published 1982
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Effective telephone skills
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Farrell, Thomas J.
Published 1994
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Telephone techniques the essential guide to thinking and working smarter
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Walker, Lin 1948-
Published 1998
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TELE-VESL business telephone skills : teacher's guide
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Chevallier, Carolyn Feuille-Le
Published 1983
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You and your telephone.
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Call centers technology & techniques
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Green, Jack A.
Published 2003
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