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How companies win profiting from demand-driven business models no matter what business you're in por Kash, Rick, Calhoun, David

Karapatan ng isang mamimili

This was first heard live on air at DZUP 1602 AM. Podcast uploaded at iskwiki. Click to listen

Delivering satisfaction and service quality a customer-based approach for libraries por Hernon, Peter

Customer satisfaction in ISO 9001 certified and non-ISO 9001 certified Higher Education Institution (HEI) libraries in Central Luzon por Tongol, Reyma R.

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Market-driven management using the new marketing concept to create a customer-oriented company por Webster, Frederick E.

Customer satisfaction the other half of your job por Scott, Dru

Measuring customer satisfaction por Gerson, Richard F.

Competing on value bridging the gap between brand and customer value por Knox, Simon

Customer service carrer success through customer satisfaction por Timm, Paul R.

Managing retail consumption por Davies, Barry J.