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How companies win profiting from demand-driven business models no matter what business you're in -н Kash, Rick, Calhoun, David

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This was first heard live on air at DZUP 1602 AM. Podcast uploaded at iskwiki. Click to listen

Delivering satisfaction and service quality a customer-based approach for libraries -н Hernon, Peter

Customer satisfaction in ISO 9001 certified and non-ISO 9001 certified Higher Education Institution (HEI) libraries in Central Luzon -н Tongol, Reyma R.

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Market-driven management using the new marketing concept to create a customer-oriented company -н Webster, Frederick E.

Customer satisfaction the other half of your job -н Scott, Dru

Measuring customer satisfaction -н Gerson, Richard F.

Competing on value bridging the gap between brand and customer value -н Knox, Simon

Customer service carrer success through customer satisfaction -н Timm, Paul R.

Managing retail consumption -н Davies, Barry J.