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Delivering digital services a handbook for public libraries and learning centers por McMenemy, David

Digital versus non-digital references ask a librarian online and offline

Handbook of electronic and digital acquisitions

Chat reference a guide to live virtual reference services por Ronan, Jana Smith

Reference and information services in the 21st century an introduction por Cassell, Kay Ann

Social software in libraries building collaboration, communication, and community Online por Farkas, Meredith G. 1977-

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A study on the level of adherence of the UP Diliman Main Library Virtual reference services to the RUSA guidelines for implementing and maintaining VRS por Labiano, Faye F.

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The reference interview today negotiating and answering questions face to face, on the phone, and virtually por Harmeyer, Dave 1956-

Serving online customers lessons for libraries from the business world por Barclay, Donald A.

Evaluation of digital reference services among academic and research libraries in Metro Manila towards the development of digital reference service guidelines for the Philippines por Natividad, Karen Cecille V.

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