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Delivering digital services a handbook for public libraries and learning centers de réir McMenemy, David

Digital versus non-digital references ask a librarian online and offline

Handbook of electronic and digital acquisitions

Chat reference a guide to live virtual reference services de réir Ronan, Jana Smith

Reference and information services in the 21st century an introduction de réir Cassell, Kay Ann

Social software in libraries building collaboration, communication, and community Online de réir Farkas, Meredith G. 1977-

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A study on the level of adherence of the UP Diliman Main Library Virtual reference services to the RUSA guidelines for implementing and maintaining VRS de réir Labiano, Faye F.

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The reference interview today negotiating and answering questions face to face, on the phone, and virtually de réir Harmeyer, Dave 1956-

Serving online customers lessons for libraries from the business world de réir Barclay, Donald A.

Evaluation of digital reference services among academic and research libraries in Metro Manila towards the development of digital reference service guidelines for the Philippines de réir Natividad, Karen Cecille V.

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