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Envisioning the future of reference trends, reflections, and innovations

Evaluation of digital reference services among academic and research libraries in Metro Manila towards the development of digital reference service guidelines for the Philippines -н Natividad, Karen Cecille V.

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Managing reference today new models and best practices -н Cassell, Kay Ann

A study on the level of adherence of the UP Diliman Main Library Virtual reference services to the RUSA guidelines for implementing and maintaining VRS -н Labiano, Faye F.

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The reference interview today negotiating and answering questions face to face, on the phone, and virtually -н Harmeyer, Dave 1956-

Serving online customers lessons for libraries from the business world -н Barclay, Donald A.

A study on the awareness and preference of digital reference services of the Quezon City Public Library users -н Espinosa, Zyra J.

Reference reborn breathing new life into public services librarianship

Reference and information services in the 21st century an introduction -н Cassell, Kay Ann

An assessment of chat reference service usage patterns and trends at the Rizal Library, Ateneo de Manila University and the University of the Philippines Diliman Main Library -н Bagunu, Jessie Rose M.