Torthaí cuardaigh
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Patron behavior in libraries a handbook of positive approaches to negative situations
Foilsithe / Cruthaithe 1996LEABHAR -
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Putting service into library staff training a patron-centered guide
Foilsithe / Cruthaithe 1994LEABHAR -
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Libraries as user-centered organizations imperatives for organizational change
Foilsithe / Cruthaithe 1993LEABHAR