Search Results - "Electronic reference services (Libraries)."

The virtual reference handbook interview and information delivery techniques for the chat and e-mail environments by Kovacs, Diane K. 1962-

The virtual reference handbook interview and information delivery techniques for the chat and e-mail environments by Kovacs, Diane K. 1962-

Chat reference a guide to live virtual reference services by Ronan, Jana Smith

Implementing digital reference services setting standards and making it real

Virtual reference best practices tailoring services to your library by Kern, M. Kathleen

Available for University of the Philippines System via IG Library. Click here to access

Virtual reference best practices tailoring services to your library by Kern, M. Kathleen

Available for University of the Philippines Baguio via IG Library. Click here to access

The reference interview today negotiating and answering questions face to face, on the phone, and virtually by Harmeyer, Dave 1956-

Managing reference today new models and best practices by Cassell, Kay Ann

Virtual reference service from competencies to assessment

Virtual reference service from competencies to assessment