Conflict management style, social support, and teamwork in a call center environment
This study investigated the relationship between Thomas-Kilmann's five conflict management styles, social support, and teamwork in a call center and explored the differences in conflict management style between managers and frontliners in the organization. Confirmatory factor analysis were carr...
| Published in: | Philippine Journal of Psychology Vol. 38, (2005), p. 97-118. |
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| Main Author: | |
| Format: | Analytics |
| Language: | English |
| Published: |
2005.
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