Advances in the human side of service engineering

Advances in the human side of service engineering

Bibliographic Details
Other Authors: Spohrer, James C., Freund, Louis E.
Format: Electronic Resource
Language:English
Published: Boca Raton, Fla. CRC Press 2013.
Series:Advances in human factors and ergonomics series
Subjects:
Methods engineering.
Human engineering.
Service industries > Customer services.
Electronic books.
Online Access:Available for University of the Philippines Diliman College of Engineering via CRCnetBASE. Click here to access
Also available remotely for University of the Philippines Diliman College of Engineering via CRCnetBASE. Click here to access thru EZproxy