Development of a process model for remote agent call center the case of Convergys
This project explores the options that have been made available through development of advanced technologies in broadband communications and the internet. What started off as a contingency plan or disaster recovery option can be used to extend traditional and conventional workplace environment into...
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| Format: | Thesis |
| Language: | English |
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Quezon City
University of the Philippines Diliman
2006
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