Person-centered communication with older adults the professional provider's guide
Providers serving older adults face a growing problem. Older adults are becoming increasingly dissatisfied with service quality citing deficits in provider communication and relationship skills. The author argues this dissatisfaction is largely related to three widespread issues: ageism, use of prof...
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| Format: | Book |
| Language: | English |
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London, UK
Elsevier
[2015]
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