Non-linguistic analysis of call center conversations

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analy...

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Bibliographic Details

Main Author:	Kopparapu, Sunil K. (Author)
Corporate Author:	SpringerLink (Online service)
Format:	Electronic Resource
Language:	English
Published:	Cham Springer International Publishing [2015]
Subjects:	Speech processing systems. Automatic speech recognition. Computational linguistics. Electronic books.
Online Access:	Available for University of the Philippines System via SpringerLink. Click here to access Also available remotely for University of the Philippines System via SpringerLink. Click here to access thru EZproxy